The growing complexity of steel manufacturing, loss of veteran operators, and demand for carbon-neutral operation make tacit operational knowledge increasingly difficult to sustain. Standalone large language models (LLMs) cannot adequately address terminology mismatch, schema fragmentation, undocumented tacit knowledge, and non-traceable hallucinations in on-site data. This study proposes a domain knowledge graph-based conversational operation assistant integrating a steel-process ontology with expert–LLM dialogue. An eight-class ontology is introduced, featuring the UnfilledSlot class to explicitly represent missing knowledge. A five-phase methodology constructs an initial graph, automatically fills available slots, prioritizes remaining deficiencies, and generates targeted multiple-choice questions for experts. The completed graph supports NL2SQL, analysis, explainable AI, and response generation, while operational logs reveal new knowledge gaps. Applied to a steel continuous casting process with 8,441 slots, automatic filling achieved 62% (5,233 slots), while 600 bundled expert questions resolved 2,702 additional slots, reducing the unfilled ratio from 38% to 6%. Comparisons with a standalone LLM, retrieval-augmented generation, and an ablation without UnfilledSlot, together with expert evaluations across three graph-completeness levels, confirm that explicit deficiency handling improves response reproducibility and traceability.
